FAQ
How long does it usually take to get my order?
- All of our products are made to order in our Columbus, Ohio workshop, and the standard lead time is 4-5 weeks. If you have a specific date that you need your order by, or if you're going to be out of town and want us to hold your order, please email js@seelmade.com
What is your return policy?
- We want you to love your bag. Sometimes it just doesn't work out. You have 14 days after your order is delivered to get in touch with us and start the return process. Bags must be unused and in original condition to be eligible for return. Bags returned without prior communication, and bags with customizations (monogrammed or bespoke items) are not eligible for return. Once we receive your return, we'll do an inspection and be in touch.
Do you offer custom bags?
- We would love to offer custom bags for everyone! However, as a small operation we put all our effort into making the awesome designs you see on our website. If you absolutely must have a rock inspired, one-of-a-kind, kickass bag, send us an email and we'll see if it's a great fit.
How do I find out about new colors and designs?
- Sign up for our email newsletter at the bottom of our homepage, or our Instagram Broadcast channel here! We send out all the latest news including color drops, share new designs, pre-orders, and a few other behind the scenes things. Don't worry, we won't spam you.
Where can I see your bags in person?
- We have a new mobile retail experience vehicle! Sign up for our newsletter or follow us on Instagram to stay up to date with the build progress, grand opening, and location schedule!
How do I get in touch with you?
- @seelmade on Instagram
- email js@seelmade.com
- smoke signals